How a 10-person law firm runs intake on Amy

A boutique IP firm walked us through their intake routine. Two paralegals, four hours a day, triaging an inbox that doubled in 18 months. They didn't want a chatbot. They wanted less inbox.

Their Amy routine reads new client emails, classifies them by matter type, drafts a one-paragraph summary, and posts the result to a Slack channel the partners actually read. No outbound emails — every action stays internal. Audit trail in the credit ledger; receipts in their existing case-management system.

Two paralegals, two hours a day. The firm's measurable change wasn't time saved — it was the response-time SLA they could now promise new clients.