Terms of Service

These Terms of Service (“Terms”) govern your use of the Amy platform and services (“Platform”) operated by Bubobot Company Limited, a company registered in Vietnam (Business Registration No. 0318802936), with its registered office at D-00.03, Tower D, Sadora Building, No. 2, Street 13, An Khanh Ward, Ho Chi Minh City, Vietnam (“we,” “us,” or “our”).

By using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

These Terms incorporate by reference our Privacy Policy and Acceptable Use Policy. You must review and accept the Privacy Policy before using the Platform.

1. About the Platform

Amy is a managed platform that lets you deploy and run AI agent applications. We provide infrastructure, billing, and account management.

2. Accounts

• You must be at least 18 years old to create an account.
• You sign in using Google OAuth.
• You are responsible for all activity under your account.
• You must not share your credentials or create multiple accounts.

3. Subscriptions and Payment

• The Platform is available with a one-month free trial; after the trial, access requires a paid subscription.
• Payments are processed by our designated payment processor, which acts as the merchant of record and authorized reseller for your purchase. By subscribing, you also agree to the payment processor's buyer terms and conditions, presented to you through the checkout interface.
• You must maintain a valid payment method on file and authorize recurring charges for the subscription you select.
• Subscriptions renew automatically at the end of each billing period until you cancel.
• You may cancel at any time using the self-serve cancellation flow; cancellation takes effect at the end of the current billing period.
• If a payment fails and you have not cancelled, you remain responsible for any amounts that could not be collected.
• We may change pricing with 30 days' notice. Continued use after the change constitutes acceptance.

4. Refund Policy

4.1 General Rule

Except where required by applicable law or by the terms of our designated payment processor and merchant of record, all payments made for subscriptions, credits, or other paid features of the Platform are final and non-refundable.

Fees for billing periods that have already elapsed are non-refundable except where required by law. Payment processing fees are not refunded, even where the underlying amount is refunded.

Independently of this policy, our payment processor and merchant of record may, at its own discretion, issue a refund within 60 days of a purchase in order to prevent or resolve a chargeback. Nothing in these Terms limits your right to dispute a charge with your card issuer.

4.2 Statutory Withdrawal Rights

If you are a consumer, you may have a statutory right under the consumer protection law of your country of residence to withdraw from a purchase and receive a refund within a period set by that law. Where such a right applies to you, we honor it in full. Any applicable withdrawal period begins on the date the relevant Transaction is completed.

To exercise any such right, contact us at support@amybot.ai with your order ID, or submit the request directly to our payment processor through the channel provided at checkout.

4.3 Limits on Statutory Withdrawal

Consistent with applicable consumer protection law, the statutory withdrawal right in §4.2 does not apply to digital content or digital services that you have started to download, stream, access, or otherwise use during the withdrawal period, where you have given express consent to immediate performance and acknowledged that you will lose the right of withdrawal once performance begins. By using the Platform or consuming credits or other paid features during the withdrawal period, you provide that express consent.

For subscription products, the statutory withdrawal right applies to one-off purchases and to the first payment under a subscription; it does not apply to subsequent renewal payments, except where local law expressly extends the right to renewals.

4.4 Defective or Mis-described Products

Nothing in this section limits your statutory rights in relation to products that are not as described, defective, or not fit for purpose. Such claims are handled separately from the statutory withdrawal right in §4.2.

4.5 Refund Refusal

We, or our payment processor, may refuse a refund where:

• There is evidence of fraud, chargeback abuse, refund abuse, or other manipulative behaviour;
• The account has been suspended or terminated for breach of these Terms;
• A refund for the same or a substantially similar product has previously been granted to the same account; or
• The statutory withdrawal period has expired and no other applicable law requires a refund.

4.6 How Refunds Are Processed

Approved refunds are issued through our designated payment processor and merchant of record to the original payment method, within 14 days of approval. Once a refund is issued, your access to the refunded product (including any remaining credits or subscription period associated with it) will cease.

4.7 Highest-Rights-Prevail

Where the buyer terms or refund policy of our payment processor, or any non-waivable consumer protection law applicable to you, grants you rights that are additional to, or more favorable than, those in this Section 4, those rights prevail over this Section 4 to the extent of the conflict.

You may cancel your subscription at any time. Cancellation stops future renewals; access continues until the end of the current billing period and does not by itself trigger a refund of the current period.

5. Your Content and Data

5.1 Ownership

You retain ownership of any data you upload or connect to the Platform (“Your Data”), including data from third-party services you connect.

5.2 License to Process

You grant us a limited license to host, process, and transmit Your Data solely to provide the Platform and AI agent functionality. This includes transmitting relevant portions of Your Data to third-party AI model providers for AI inference and response generation.

5.3 Third-Party Integrations

When you connect third-party services (such as messaging platforms, email, CRM, productivity tools, social media, file storage, or custom APIs) to the Platform, you:

• Authorize us to collect and process data from those services as described in our Privacy Policy
• Represent that you have the legal authority to share that data with us, including any data belonging to other individuals
• Acknowledge that connected services may contain personal information of other people, and you are responsible for having the necessary rights or consents to share that data

5.4 Cross-Border Data Processing

You acknowledge and consent that portions of Your Data may be transmitted to service providers in other jurisdictions for the purpose of AI processing. This processing is initiated by your use of the Platform and your choice of AI model configuration. Details are provided in our Privacy Policy.

5.5 Data Storage

Your integration data is stored on designated servers in compliance with applicable data localization requirements. Basic account and operational data may be processed on infrastructure in other jurisdictions as described in our Privacy Policy.

5.6 Usage Data

We may collect anonymized usage data to improve our services.

6. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law or regulation
• Engage in illegal, fraudulent, or harmful activities
• Distribute malware, spam, or harmful content
• Attempt to access other users' accounts or data
• Reverse-engineer or disrupt the Platform
• Deploy AI agents that discriminate, deceive, or harm users

We may suspend or terminate your account for violations.

7. Third-Party Services

The Platform integrates with third-party services (e.g., AI model providers, hosting providers). We are not responsible for the availability, accuracy, or practices of third-party services.

8. Intellectual Property

We own all rights to the Platform, its design, code, and branding. You may not copy, modify, or redistribute any part of the Platform without our written permission.

9. Disclaimer of Warranties

The Platform is provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from your use of the Platform is limited to the amount you paid us in the 12 months preceding the claim, or USD $100, whichever is greater.

We are not liable for indirect, incidental, or consequential damages.

11. Termination

• You may cancel your account at any time.
• We may suspend or terminate your account if you violate these Terms, with or without notice.
• Upon termination, your right to use the Platform ceases and your data may be deleted after 30 days.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes. Continued use after changes take effect constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of Vietnam. Any disputes shall be resolved by the competent courts in Ho Chi Minh City, Vietnam.

14. Contact Us

For questions about these Terms, contact us at:

Bubobot Company Limited
D-00.03, Tower D, Sadora Building, No. 2, Street 13, An Khanh Ward, Ho Chi Minh City, Vietnam
Email: support@amybot.ai